1. Search for and follow “Nanjing Zijin Hospital” on WeChat.

2. Enter the official account and tap “Smart Hospital” in the bottom-right corner.

3. For first-time use, please click “New User Registration,” fill in your user information, and complete the registration. After registering, you will need to provide and verify your basic personal details, including your name and ID number.

4. Registered users can log in on the login page via password, verification code, or one‑click login. To use password login, enter your username (the mobile number used during registration) and password, then click “Login.” For verification code login, enter your mobile number (the one used during registration), obtain a verification code, enter the correct code, and then click “Login.” With one‑click login, after registering, patients can simply tap a button to log in directly when using the system through the WeChat browser.

5. In “My” > “My Tools” > “Patient Management,” you can add or delete patient information. When adding a new patient, you’ll need to provide their name, ID number, mobile phone number, and other required details.

6. “Same-day registration” allows you to select appointment slots within seven days starting today, while “scheduled registration” lets you choose from appointment slots within seven days starting tomorrow.

7. On the department list page, outpatient department information for each hospital campus is displayed. After selecting a specific outpatient department, the system queries and shows physicians with available appointment slots on the selected date, along with their scheduling details. Clicking “Book Appointment” in the corresponding physician’s list takes you to the appointment‑booking screen; after choosing an appropriate time slot, click “Confirm” to proceed to the “Confirm Visit Details” page.

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8. You can also tap a doctor’s name to access their profile page, where you can view basic information and appointment‑availability schedules. In the upper‑right corner, you can “Follow” or “Unfollow” a doctor; followed doctors will appear in the [My] → [My Favorites] list, making it easy to quickly check availability and book an appointment. After selecting the desired date and time slot for that doctor, you’ll be taken to the “Confirm Appointment Details” page.

9. On the “Confirm Appointment Information” page, verify the patient’s details (click on the patient information to switch between patients), the department, the physician, and the appointment time. Once you’ve confirmed everything is correct, click the “Book Now” button to proceed with payment.

10. If you close the payment window after making an appointment or fail to pay on time, please go to “My” → “My Services” → “Appointment Records” to complete the payment promptly.

11. After completing payment, your appointment registration will be confirmed. Please arrive on time for your in-person visit.

12. If a patient needs to cancel a registration for any reason, they can view the registration details under “My” → “My Services” → “Registration Records,” then tap “Cancel Registration” in the lower-right corner of the corresponding entry to receive a refund. The refund will be returned to the original payment method. Please be sure to cancel before your scheduled appointment time. If the patient has already attended the consultation and discovers that they have booked the wrong specialty or specialist, they will not be able to cancel the registration themselves. In this case, they should ask the physician to cancel the appointment first, and then proceed with online cancellation of the registration.